FAQs

Q. How old do my kids need to be to attend House Party?
A. Campers are from one month to 100 years old.  If your child sleeps through the night, then your family can sleep in the main Tent Area.  If not, there may be a spot available outside of the main sleeping area, depending on when you sign up.
Q. When is Check In and Check Out?
A. Check In is after 2:45 p.m. and Check Out is at noon, but please stay for lunch at 1:00 p.m.  If you check in prior to 2:45 p.m., you will be charged for the previous day.
Q. What should I bring to House Party?
A. Go to “Families” on the menu bar and then click on “Camp Forms,” and then click on the What to Bring list.
Q. How long has Camp Greenbrier been in existence?
A. Since 1898. Camp Greenbrier is the oldest, privately owned, summer camp in the United States.
Q. What are the bathroom and shower facilities like?
A. Modern plumbing with stalls for showers and toilets.
Q. Who will watch my kids when I am at Children’s Hour and Adult Dinner?
A. Often there are teenage campers who are willing to babysit for you during these times.  Ask at the camp Office if you have trouble locating a sitter.
Q. What is carried in the camp store?
A. Our Camp Store has a great selection of high quality baseball caps, t-shirts, shorts, and sweatshirts. Post cards, ping pong paddles, camp stickers, flashlights, water bottles, and other items can also be purchased in the Camp Store.
Q. What happens when a camper has his birthday while at camp?
A. Each camper receives a cake and a “Happy Birthday” song from the entire camp on his birthday.  Please let us know one day ahead of time so that we can be prepared.
Q. What is your Privacy Policy? And What is your Security Policy?
A. Credit & Debit Card Security

Credit and debit cards can be used to make purchases with Camp Greenbrier in two ways. Both methods use Heartland Payment Systems as the ultimate processor. Your card data is stored through Heartland Payment Systems’ data storage and is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). They store your data on a secure server behind a firewall. The direct payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and American Express.

The first method to make credit and debit card purchases with Camp Greenbrier is through a direct payment gateway (more commonly known as an eCommerce purchase). SSL (Secure Sockets Layer) technology protects your information on our site. SSL technology is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and confidential. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Once your purchase transaction data leaves our site, it will be protected by Heartland’s secure server.

The second method by which credit or debit card information can be given to Camp Greenbrier is directly, either in person with the card present, over the telephone, through the Contact Us area of our website, or via email. Sending card information through the Contact Us area of our website or through email is not recommended as such methods may not be secure. Card information given directly to Camp Greenbrier will be immediately processed through Heartland Payments Systems’ secure system (outlined above), via computer. Following input, Camp Greenbrier immediately destroys the first 12 numbers of any credit or debit card.

Protecting Your Privacy

At Camp Greenbrier, we are committed to maintaining strong privacy protections for our camper families. We will collect personal information about your family when you visit us in person, write to us via regular mail, talk with us on the telephone, email us, and when you visit our website. The information we will collect includes addresses, telephone numbers, email addresses, and medical information about campers in attendance. This information will be used to provide the best camp experience possible; to establish and maintain camper accounts and billing records; to contact you about our camp sessions and other special events; to provide appropriate medical care as it is warranted; and to monitor website statistics. Your personal information will not be shared with anyone outside of Camp Greenbrier, except medical persons when deemed appropriate by our medical staff or the Camp Director, for the care of a camper in attendance.

 

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